In some cases, Where’s My Refund may tell the taxpayer to contact the IRS. Taxpayers can also call the automated IRS refund hotline at 800-829-1954.Be ready to validate their identity Taxpayers with account questions who need to call the IRS should be ready to verify their identity. IRS phone assistors will ask a series of questions to confirm the identity of callers. Having a prior year tax return handy will help. Avoid the peak days and times
The peak call dates are the week after Presidents Day, especially that Tuesday. The peaks time also includes the week before April 15. Taxpayers should also avoid the busiest call hours of 10 a.m. to 3 p.m. Folks should try calling before or after those times. Before calling, taxpayers should remember that IRS.gov is available 24/7 to answer their questions.